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Frequently asked questions
When will I receive my NH2 ?
Once hydrolysed, NH2 will be at your door within 48 hours guaranteed. Currently, our hydrolysis laboratory operates on Saturday and Sunday, so you should expect to receive your NH2 on Monday or Tuesday at the latest.
How do you deliver ?
We usually do our own deliveries. However, in the event of high volumes, we will partner with a professional courier service that we have thoroughly researched to ensure the highest quality of service.
Where do you deliver ?
We prefer to deliver to an office address so that the NH2 package is always accepted by a live human being. Plus, it is more efficient in terms of logistical arrangements. However, we are happy to discuss alternative delivery arrangements.
What happen if I do not receive my order on time ?
Please notify us immediately if this happens. We will work with you to resolve the situation and schedule a new delivery time. In the event that you are no longer interested in arranging a new delivery time, we will refund your payment with no questions asked.